| Shipping |
All international customers are responsible for any custom fees that occur when the item arrives
to your country. Duties and taxes are determined by the customs agency within the destination
country. Although charges are not always incurred, assessment of duties and taxes will be based
on the value of the order and the Tax-free threshold, if it exists, for goods imported into the
destination country. Payment of any duties and taxes is the responsibility of the recipient, and
these fees are collected at the time of delivery. More information can be obtained by contacting
your local customs office. Our Standard shipping charge is $12.50 and up depending on the total
weight of your order and the destination country. Standard International Shipping – Arrives 10 –
12 business days
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| Additional info |
All international customers are responsible for any custom fees that occur when the item arrives
to your country. Duties and taxes are determined by the customs agency within the destination
country. Although charges are not always incurred, assessment of duties and taxes will be based
on the value of the order and the Tax-free threshold, if it exists, for goods imported into the
destination country. Payment of any duties and taxes is the responsibility of the recipient, and
these fees are collected at the time of delivery. More information can be obtained by contacting
your local customs office. Our Standard shipping charge is $12.50 and up depending on the total
weight of your order and the destination country. Standard International Shipping – Arrives 10 –
12 business days
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| Returns and Exchange Policy |
Returns are accepted within 30 days of delivery
Order cancellations within 30 minutes of ordering
Qualify for Free Standard Shipping with a $99 minimum order. See our Shipping Policy for
more details.
All orders are printed-on-demand. Once your order has been shipped, orders are generally
received within 1-5 business days. We do not ship on holidays. While we will do all we can to
ensure your order is delivered in a timely manner, we cannot be held responsible for slow mail
delivery due to severe weather or other mail service interruptions.
We will not grant a refund, credit your account, or replace a printed product unless:
the product was misprinted
the product was damaged (excluding damages during delivery)
the product does not match the fulfillment information (e.g., the printed image is
incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
We have the sole discretion to grant a refund (including the refund method), credit your account,
or replace a printed product. In order to request a refund, credit, or replacement, you must send a
photograph and brief explanation of the problem to Custommtt@customteestings.com
For clarification, we will not grant a refund, credit your account, or replace a printed product
solely because
it was unsatisfactory for any reason (excluding the matching of the provided
fulfillment information)
the shipping provider did not complete delivery/the delivery was late
In such cases, you must place a new order, or the recipient of the individual order must attempt
to resolve the delivery dispute with the shipping provider.
To be eligible for a return, your item must be defective or unused and in the same condition that
you received it.
To complete your return, we require a receipt or proof of purchase.
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There are certain situations where refunds are not granted: (if applicable)
1. Any item not in its original condition, is damaged for reasons not due to our error.
2. Any item that is returned more than 15 days after delivery
3. Proof of purchase cannot be verified
4. Item has been washed
5. Item extensively worn, smell of cologne or perfume, dirty
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. The cost of
shipping that was originally paid to ship your items will not be refunded.
We only replace items if they are defective or damaged. If you need to exchange your item for
the same item but a different size, send us an email at Customtt@customteestings.com. Once
we receive your email we will give you instructions to make sure your exchange is handled
correctly and not delayed. Please send your item to:
………………………………..
Custom Tees &Tings
P.O Box Z166
Middletown NY 10940
………………………………..
You will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of initially shipping
your item or items will be deducted from your refund. This is true even if the shipping of your
product qualified for free shipping. The costs of shipping will always be deducted from your
refund.
Exchanges for international customers are not offered at this time due to the costs of shipping
internationally. However, contact us at Custommtt@customteesting.com
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